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Guarantees | |
Unconditional 1 and 2 Year Equipment Warranty |
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WE DO NOT PROVIDE RETURN LABELS FROM CANADA TO THE US. Canadian customers are responsible for their own shipping back to the US.
Custom Earpiece/Black Diamond Radio warrants ALL of our products for one year from the date of purchase against ALL failures. If you break it, we'll replace it! We do not cover loss. You have to have something recognizable to return to us.
Post-Warranty Process Once the 2-year warranty has expired, customers may have radios serviced by paying a bench fee for 3 more years. Customers may inquire about the current rate by phone. If the radio is not repairable, we will apply the bench fee that was paid toward the purchase of a replacement. Additionally, we provide the option to use the irreparable radio as a trade in and will offer a discount at our current trade-in rate which is determined by a percentage. Unfortunately, radios over 5 years old cannot be serviced. While it is not uncommon for them to work much longer, parts and programming change and it is a losing proposition to them functioning optimally. |
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